Customer Success & Technical Support Lead

What you will own

• Own onboarding, account, billing and technical support cases.
• Reproduce issues across Web and desktop environments.
• Maintain clear help articles, known issues and escalation paths.
• Report recurring friction with evidence and proposed product changes.

First 90-day outcomes

• Meet the published beta response target.
• Improve verified-account to paired-desktop conversion.
• Create a searchable support knowledge base from resolved cases.

What we are looking for

• Technical SaaS support or customer-success experience.
• Confident written and spoken communication.
• Ability to read logs and explain technical steps plainly.
• Responsible handling of personal career and account data.

Selection process

1. Evidence review against this role.
2. A 30-minute role and working-style conversation.
3. A practical discussion using work you may disclose. If a new work sample is requested, it will be time-boxed and paid.
4. References and written engagement terms.

How to apply

Email ypritwani@gmail.com with your CV or professional profile, current location, work authorization, availability and a short example of relevant work you personally shipped. Use the exact role title in the subject. Applicants never pay a fee.